Administrative Burdens in Access to Health Insurance

Administrative Burdens in Access to Health Insurance
Sophia Callahan ’26, Health Policy & Management, Psychology major
Emma McCumber ’27, Health Policy and Management major, Community Health minor
Kayla Doyle ’27, Health Policy & Management and Economics major
Reese Polking ’27, Health Sciences major
Kori Jones ’25, Health Policy and Management major
Faculty mentor: Dr. Jessica Mulligan, Health Sciences

This qualitative research project investigates consumer experiences related to the Health Insurance Exchange. The research is focused on data collection in Arizona, Connecticut, and North Carolina. Administrative burdens are the psychological, compliance, and learning costs that users encounter when trying to access public services. Many people who remain uninsured in the United States are eligible for generous public subsidies that could make their coverage more affordable. Data for this project was generated from open-ended consumer interviews and meetings with stakeholders. Researchers ask: How are administrative burdens preventing US residents from obtaining health insurance coverage?

Poster Presentation: Wednesday, April 23, 1:30 – 3 p.m.